This policy excludes Junghans and Dan Henry products. See below for more details on their specific return policies.
We accept refunds and exchanges. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us.
To return your product please contact us for an RMA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In case of damaged product (due to shipping):
Inspect ALL packages when you receive them to ensure the item(s) was not damaged during shipping. If an item appears to be damaged, please immediately contact us. We take insurance on every item shipped; If the item arrives damaged, we must notify the shipping company within 5 days. The shipping company will want to inspect the outer box as well as the damaged item. If you are purchasing an item to give as a gift at a later date, you must inspect the product within 5 days of its arrival to insure that the product was not damaged. After contacting us, we will give instructions to resolve the issue.
In case of defective product:
Defective products can be returned within 5 days of delivery date. After 5 days, you will need to contact the us to have the product repaired under warranty, if applicable. If a product is defective, please contact us. If it can be returned, we will send a FedEx return label via email. Carefully re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box. Once you receive the return label, please affix it to the original shipping box. Take the package to your local FedEx Store, or schedule a FedEx pickup and they will accept the labeled package free of charge. Please do not wear the watch if you believe it is damaged or defective. We cannot accept any watch that has been worn. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return. Once we receive the returned item, we will credit you back the original purchase price to the credit card that was used for the purchase or replace the watch.
Carefully re-pack the watch into it's original packing AND shipping boxes (The watch box is NOT a shipping carton). Remove all original labels that are on the shipping box. If the watch has been worn, regardless of how long it was worn, the watch cannot be returned. The watch must be in brand new condition. If the watch is worn, even for a short period of time, it will no longer be "Brand New" and will not be accepted for return. If the watch or band has been resized (including the removal and/or addition of links) or any other alteration to the item, the watch cannot be returned. If the product does not meet your expectations, (with the exceptions mentioned above) you may return the watch within 5 days from date of delivery. After 5 days your sale is final. Returns are subject to an 8% restocking fee. The watch must meet criteria listed above. Please note: If your watch is delivered to a third party or a different shipping address, you still have 5 days from date of delivery.
You must first get a Return Code from us before returning an item. Please contact us immediately to get a return code. Write the previously acquired return code on the outer shipping box so that we may identify your return when it arrives. You MUST take insurance on the shipment for the original purchase price, to account for the possibility of damage during the return shipment. You are responsible for all shipping costs. After shipping, contact us to give us the tracking code for the return shipment The item must arrive back to Junghans Watches USA in Brand New working condition. Credit will not be given for returns that do not meet the above conditions.
All returns will be charged an 8% restocking fee.
Once we receive the returned item, we will credit you back the original purchase price (-8% restocking fee as mentioned above) to the credit card that was used for the purchase. Please allow 48 hours to see your credit posted to your account.
The right to return goods does not apply to products for which discounts have been granted (Sale Items) or custom orders. No returns for any watch shipped outside the Continent US.
Full refunds, excluding shipping, will be given for all unworn products returned within 30 days of delivery. We understand that you want to try on your watch, but please note that a returned watch must be in unworn condition.
We check every returned watch for signs of wear or marks on the case, glass and strap. If the watch is in perfect condition, we will refund the total cost for the watch and shipping. However, if there is any sign of use, we cannot accept the return and we will send it back to you.